Application Issues
- 1
Launch the application with elevated privileges by right-clicking the icon and selecting Run as Administrator.
- 2
Confirm that the Windows Event Log system service is running.
- 3
Temporarily pause third-party security software while generating diagnostic reports.
- 1
Open BorderlessVPN again
Try launching the application again. A temporary application issue may prevent the first launch.
- 2
Restart your computer
Restart your computer and try opening BorderlessVPN again.
- 3
Check whether BorderlessVPN is already running
BorderlessVPN may already be running in the background. Check your system tray or Task Manager before opening another instance.
- 4
Update BorderlessVPN
Make sure you are using the latest version.
- 5
Check for pending Windows updates
Install any pending Windows updates that may affect application compatibility.
- 6
Reinstall BorderlessVPN
If the app still does not open, reinstall the latest version.
- 7
Contact Support
If BorderlessVPN still cannot launch, contact Support and include your Windows version and BorderlessVPN version.
- 1
Restart BorderlessVPN
Close the application and open it again. This can resolve temporary application issues.
- 2
Restart your computer
Restart your computer before trying again.
- 3
Update BorderlessVPN
An outdated application may contain issues that have already been resolved in a newer release.
- 4
Update Windows
Install available Windows updates if appropriate.
- 5
Close conflicting applications
Close other VPN, firewall, antivirus, or network-management applications that may conflict with BorderlessVPN.
- 6
Reinstall BorderlessVPN
If the problem continues, reinstall the latest version.
- 7
Contact Support
Include any error messages, screenshots, and diagnostic information when contacting Support.
